Privacy Policy

This explains what personal data Vyrex Hosting collects when you use this site and our game server hosting, why we collect it, who it is shared with, and what you can ask us to do with it.

Who is responsible

VyrexHost is the data controller for the information described here. For any privacy question, or to exercise the rights below, write to support@vyrexhost.com.

What we collect

Your account. Your email address and a hashed password — we cannot read your password. If you change your email we hold the new address until you confirm it. We record when you verified your email, when you accepted the terms, and whether you opted in to marketing email.

Your orders. The plan and region you chose, the memory, CPU and storage you configured, the price, and identifiers that link your order to Stripe. We record plan changes, and if you cancel we keep the reason and any comment you write, so we can see what to improve.

Payment details. Handled entirely by Stripe. Card numbers never reach our servers — we only store Stripe's references to your customer and subscription.

Your server. To run your server we create an account for you on our game panel using your email address. Everything you put on the server — worlds, configuration, plugins, logs and backups — is stored on our infrastructure so the service can work.

Technical records. We log IP addresses briefly against sign-in, registration and password-reset attempts to limit abuse, and our servers keep ordinary error logs. Support correspondence, and any notes our staff write about an account while helping you, are kept with that account.

Why, and on what legal basis

To provide what you bought — creating your account, taking payment, building and running your server, and emailing you about it — because it is necessary to perform our contract with you. To keep invoices and accounting records, because the law requires it. To limit abusive sign-in attempts and prevent fraud, and to keep support notes so we can help you properly, on the basis of our legitimate interest in running a secure and workable service. To send you marketing email, only with your consent.

Who we share it with

We do not sell your data. We use a small number of processors: Stripe for payments and invoicing, and Brevo to deliver our email. Each handles your data under its own agreement with us and its own privacy policy. We may also disclose data where the law requires it.

Where your data is stored

Our website, accounts and billing records are hosted in Germany. Game servers run in the region you choose at checkout: London, United Kingdom or Beauharnois, Canada. If you choose the Canadian region, your server data is transferred outside the EU/EEA to Canada, which the European Commission recognises as providing an adequate level of protection for data handled by commercial organisations. You choose the region yourself, and can avoid the transfer by choosing Europe.

Cookies

We use a session cookie to keep you signed in, which is necessary for the site to work. We also store your chosen display currency and, where relevant, your billing country, so the prices you see stay consistent between visits. These are preferences you set yourself. We do not use advertising or cross-site tracking cookies.

How long we keep it

Account and order records are kept while your account exists, and afterwards for as long as accounting and tax law requires us to retain invoices. Abuse-prevention logs are discarded within a day. Server contents are removed when your service ends — if you cancel immediately, your server is suspended at once and permanently deleted a few hours later, which is the window in which a mistaken cancellation can still be reversed.

Marketing email

We only send marketing email if you ticked the box asking for it. You can withdraw that at any time by writing to support@vyrexhost.com, and withdrawing it does not affect the service emails we must send about your account, payments and servers.

Your rights

You can ask for a copy of your data, have inaccurate data corrected, have your data deleted, restrict or object to how we use it, and receive it in a portable form. Where we rely on consent, you can withdraw it at any time. Write to support@vyrexhost.com and we will respond within one month. Some records — invoices in particular — we are legally required to keep even after an account is deleted.

If you think we have handled your data badly, you can complain to your national data protection authority. In Denmark this is Datatilsynet.

Changes

If this policy changes materially we will say so on this page. It was last updated on 10 August 2026.