Refund Policy

If you are not satisfied with your server within 24 hours of your first purchase, contact support and we will issue a full refund, no questions asked. After the 24-hour window, refunds are considered on a case-by-case basis, for example in the event of extended, unresolved downtime caused by us.

Refunds are not offered for time already used beyond the 24-hour window, or for accounts suspended due to a violation of our Terms of Service. Cancelling your subscription stops future billing immediately but does not retroactively refund the current billing period outside the guarantee window above.

Your statutory right to withdraw

Separately from the guarantee above, as a consumer you normally have 14 days to withdraw from an online purchase. Because your server is built within a minute of payment, you confirm at checkout that you want it started immediately and that the right ends once it has been fully set up. If you withdraw in between, you pay only for what you have used. Full detail is in the Terms of Service.

One guarantee at a time

The 24-hour satisfaction guarantee is meant for trying us out once, not repeatedly. If you have already received a refund from us in the past three months, the guarantee does not apply to a further purchase. The three months run from the date the earlier refund was issued, and it counts across every account and payment method belonging to the same person.

This is a restriction on our own voluntary guarantee, and nothing more. It does not affect refunds we owe you for a fault on our side, and it does not affect any right you have as a consumer that cannot be set aside by agreement — those apply regardless of how many refunds you have had. If you think you are entitled to a refund on either basis, write to us and say so.

To request a refund, contact billing@vyrexhost.com with your order details and we will process it within a few business days.